Hello Caroline and thanks for your
telephone message of the other day,
We thought that, since our experience is entirely positive, you
might like to have something of a review for future use.
We are pleased to tell you that our trip to Norway was an
outstanding success. We rate the Hurtigruten Shipping Company very
highly; from the sumptuous meals to the care taken to ensure all
onboard were safe and well cared and catered for. Every detail of
the voyage was covered to ensure all were fully aware of the
opportunities available to maximise the experience of Norway.
There were touches which added immensely to the enjoyment; such as
the timing of the ship to pass under the tall arched road bridge at
Sortland, just as our coach was on the bridge. The coach stopped
and the ship passed right under us.
The Battens were equally impressed by what they have called "a
holiday of a lifetime."
Thank you so much Caroline, for introducing us to this
Voyage.
David and Pam Black (Deva Travel
Clients)
Hi Caroline,
Thanks Caroline- and thanks for helping me to find a great
destination at short notice!
We had a lovely time and the combination of St. Lucia and Barbados
was a great suggestion for a honeymoon when relaxing after the
wedding stress is the main priority. St. Lucia was the more
picturesque but there seemed to be more to do in Barbados, and I
think a week in each was ideal.
Emma was certainly very pleased and didn't want to leave- I have
to admit I took the credit for your work and your choices! The
hotels were good, and the Bougainvillea particularly seemed to
offer a lot to do within the hotel complex; the airlines were fine,
and the tour operator was smooth, with the only slight letdown
being the rep in Barbados and the torrential rain in the last few
days, which happened to coincide with our hire of an open-top
car!
Thanks again, and I'll definitely be in touch again when we need a
special holiday!
All the best,
David (Deva Travel
Client)
Hi Caroline,
We had the most amazing time, we can't wait to return. We were
blown away by New York. We have been so depressed since we
returned, never realised how much a place would affect us.
Everything was perfect, we had no issues at all. American Airlines
were great, no delays. The Wellington Hotel was great . I made the
mistake a few months before we travelled to go on Trip Advisor to
look at the hotel (never again) so I was a bit worried about the
hotel because there were some awful comments on there. But they
were all wrong, it was a perfect location, open top buses stopped
outside, close to central park, Broadway and times square,
restaurants, the hotel was clean, tidy, staff were lovely and very
helpful. Even though it was a very busy hotel it wasn't noisy at
any time, fresh linen and towels and the room cleaned every day.
Its an older hotel and maybe could do with a lick of paint don't
get me wrong, but it was clean. The only complaint about the
holiday was, it went so quick!!! Good weather too.
Thanks so much for all your help and advice it was much
appreciated.
Thanks again,
Tracy Hickman (Deva Travel Client)
Hi Caroline,
Just a quick note to say we had a fantastic time in Jamaica at
Goldeneye. The staff were brilliant, the accommodation first class
and although the drive across the mountains was long, it was worth
it.
Thanks for you help in organising everything which went like
clockwork.
A great time had by all.
Regards,
Martin & Andrea (Deva Travel
Clients)
Dear Sarah,
I am compelled to send you this e-mail having booked our holiday
to Portugal with you.
It must be said that Christine was both very efficient &
impressive by the way she handled our booking, whilst she
understood our needs & requirements. These qualities are a
credit to her, along with such a pleasant telephone manner.
All in all I would sum her up as a great asset to your company
& you can rest assured that both ITC & Deva will always be
my first call in the future, whilst I remain grateful for a
competitive deal.
I shall be recommending my friends to you & your
company.
With my Kindest Regards,
Ian Luker (Deva Travel Client)
Just a quick note to say a big "
Thank You" for all of your help and assistance when booking our
Trip to Vietnam. We both really appreciated the depth of
information you gave us, as well as the speed and flexibility you
have shown.
We decided to come back to Deva (Emma) due to the great service
you provided when you helped us book our Caribbean Honeymoon last
year , your hard work took so much pressure off me, during a very
stressful event and your recommendations lead to us staying in the
most beautiful hotel in the most idealic location. You guys really
helped us celebrate in style.
The access to the private airport lounge, the bottle of bubblee
and the airport pick-up service really showed you went the extra
mile for us, which we both highly appreciated as it was a fantastic
experience and really set us in the holiday mood. We are yet to
experience this "going above and beyond" from any of the other
travel services we have used in the past.
We have come to learn that these little extra's which mean a great
deal to us are all part of the service which you guys give. You
have really set the benchmark high, which has stuck in our minds
which is why we came back to you for our most recent trip, as well
as future trips ( We are in the planning stages of our trip to
China later on in the year, which we would like you to compile for
us :)
The Wedding card and follow up call to see how we got on was a
really nice touch which made us both smile long after the tan's
faded!. Please keep up the fantastic work!!!
Oliver + Rubena Wiltshire(Deva Travel
Client)
Dear Caroline
Returned from Vietnam yesterday, and just wanted to thank you for
a wonderful holiday.
We both really enjoyed the variety of the itinerary, and the
organisation was 'spot on'!
Thanks again, we had a marvellous time!!
Mr & Mrs Burnett (Deva Travel
Client)
Sarah has booked all of my holidays
for over three years in which time she has demonstrated her
exceptional level of service, efficiency and attention to detail. I
have found her exemplary in all respects, I trust her implicitly
and have consequently recommended her to several of my friends and
clients. A pleasure to work with!
Managing Director, Mercer & Associates Wealth
Management Ltd (Deva Travel Client)
Unbelievable service, when I called
Sarah at Deva I had no idea where we wanted to go, no real idea of
budget and no exact travel dates other than it had to be in the
next four weeks - not exactly the ideal start. Despite this Sarah
managed to find us the perfect holiday for less than I expected and
the personal service was far above and beyond what I had ever
experienced or expected from a travel company. This is the first
time I have used a travel company in years as I usually just book
direct on line but the deal she negotiated was far, far superior to
anything I was being offered in the price range I was searching,
absolutely no question that I will be using them again.
Mr Moat (Deva Travel Client)
Excellent customer service has kind
of become a thing of the past, and also, silent gratitude isn't
much use to anyone either. So I would like to say a big thank you
to Deva Travel ( Chester Branch ) and in particular Helen Ferguson
( Travel Consultant ). In today's competitive marketplace customer
satisfaction is critical, so customers like me whose needs and
desires remain unmet - will take their business elsewhere. However,
Deva Travel has become synonymous with exceptional customer service
and support to which ,I have now embraced. Following poor and
mediocre service in the past I now feel confident that my
holiday/travel arrangements are in good hands. Helen always goes
beyond the white line to provide excellent customer service and
support. she is attentive, respectful and most of all - listens
carefully to what I am saying, Helen also has the ability to
understand and match up solutions to my needs. Thank you for a very
professional and personal service.
Robert I Stant (Deva Travel
Client)
In September I needed to organise
travel to Kiev in the Ukraine and Deva Travel were recommended to
me by a friend. As I was travelling on my own I was unsure as to
whether they would cater for my individual needs or requests as it
was not the normal package/brochure holiday. I needn't have worried
as the staff were helpful, pleasant and professional, especially
sales assistant Caroline Jeacock who went out of her way to find
the right flights, hotel etc. that suited me. The trip was well
organised and everything went as planned, I was so impressed that I
have booked further trips with Deva Travel to Tel-Aviv and
Istanbul. If you are planning to travel, whatever your
requirements, if you want it to be hassle free then in my
experience look no further than Deva Travel
Mr Lawson (Deva Travel Client)
I would like to take this chance to
thank you personally for the work you put in on our case. It was
only your very quick and efficient action on that Saturday morning
that enabled us to get away on a replacement Etihad flight next
day. As we witnessed there were still hundreds of people in Sydney
alone still trying to get a flight to anywhere the following day.
Additionally thanks for your help in putting together our (finally)
successful claim. Your work is much appreciated by both Lynda and
myself and we certainly will ( and indeed already have) sung the
praises of Deva Travel to our friends.
Ron and Lynda Sutton(Deva Travel
Clients)
We have used Deva Travel several
times and each time I have been impressed with the level of
service. We usually have a good idea of where we want to go and the
hotels we want to stay in. In time we have booked you have been
able to put our ideas into a great holiday. We have been impressed
that you achieved a cost reduction everytime by going to more than
one company to compare prices. Your admisitration system are
efficient and trouble free. Our most recent booking was made by
Emma who worked really hard to get us the dates, airlines, hotels
and itinerary we wanted, in spite of us chaging our dates at the
last minute. Great Service all round
David Woods (Deva Travel Client)
I've recently returned home from a
glorious city break in Bilbao, Spain which was arranged by the
wonderful, illustrious Christine Lloyd at Deva Travel, Chester. The
package with Osprey Holidays was, from start to finish, great and
the accommodation at The Hotel Miro, close to the Guggenheim was
perfection with an edge!!
Thank you!
Margaret Griffiths (Deva
Travel Client)
