Dear Sarah,
I am compelled to send you this e-mail having booked our holiday
to Portugal with you.
It must be said that Christine was both very efficient &
impressive by the way she handled our booking, whilst she
understood our needs & requirements. These qualities are a
credit to her, along with such a pleasant telephone manner.
All in all I would sum her up as a great asset to your company
& you can rest assured that both ITC & Deva will always be
my first call in the future, whilst I remain grateful for a
competitive deal.
I shall be recommending my friends to you & your
company.
With my Kindest Regards,
Ian Luker (Deva Travel Client)
Just a quick note to say a big " Thank You" for all of your help
and assistance when booking our Trip to Vietnam. We both really
appreciated the depth of information you gave us, as well as the
speed and flexibility you have shown.
We decided to come back to Deva (Emma) due to the great service
you provided when you helped us book our Caribbean Honeymoon last
year , your hard work took so much pressure off me, during a very
stressful event and your recommendations lead to us staying in the
most beautiful hotel in the most idealic location. You guys really
helped us celebrate in style.
The access to the private airport lounge, the bottle of bubblee
and the airport pick-up service really showed you went the extra
mile for us, which we both highly appreciated as it was a fantastic
experience and really set us in the holiday mood. We are yet to
experience this "going above and beyond" from any of the other
travel services we have used in the past.
We have come to learn that these little extra's which mean a great
deal to us are all part of the service which you guys give. You
have really set the benchmark high, which has stuck in our minds
which is why we came back to you for our most recent trip, as well
as future trips ( We are in the planning stages of our trip to
China later on in the year, which we would like you to compile for
us :)
The Wedding card and follow up call to see how we got on was a
really nice touch which made us both smile long after the tan's
faded!. Please keep up the fantastic work!!!
Oliver + Rubena Wiltshire(Deva Travel
Client)
Dear Caroline
Returned from Vietnam yesterday, and just wanted to thank you for
a wonderful holiday.
We both really enjoyed the variety of the itinerary, and the
organisation was 'spot on'!
Thanks again, we had a marvellous time!!
Mr & Mrs Burnett (Deva Travel
Client)
Sarah has booked all of my holidays for over three years in which
time she has demonstrated her exceptional level of service,
efficiency and attention to detail. I have found her exemplary in
all respects, I trust her implicitly and have consequently
recommended her to several of my friends and clients. A pleasure to
work with!
Managing Director, Mercer & Associates Wealth
Management Ltd (Deva Travel Client)
Unbelievable service, when I called Sarah at Deva I had no idea
where we wanted to go, no real idea of budget and no exact travel
dates other than it had to be in the next four weeks - not exactly
the ideal start. Despite this Sarah managed to find us the perfect
holiday for less than I expected and the personal service was far
above and beyond what I had ever experienced or expected from a
travel company. This is the first time I have used a travel company
in years as I usually just book direct on line but the deal she
negotiated was far, far superior to anything I was being offered in
the price range I was searching, absolutely no question that I will
be using them again.
Mr Moat (Deva Travel Client)
Excellent customer service has kind of become a thing of the past,
and also, silent gratitude isn't much use to anyone either. So I
would like to say a big thank you to Deva Travel ( Chester Branch )
and in particular Helen Ferguson ( Travel Consultant ). In today's
competitive marketplace customer satisfaction is critical, so
customers like me whose needs and desires remain unmet - will take
their business elsewhere. However, Deva Travel has become
synonymous with exceptional customer service and support to which
,I have now embraced. Following poor and mediocre service in the
past I now feel confident that my holiday/travel arrangements are
in good hands. Helen always goes beyond the white line to provide
excellent customer service and support. she is attentive,
respectful and most of all - listens carefully to what I am saying,
Helen also has the ability to understand and match up solutions to
my needs. Thank you for a very professional and personal
service.
Robert I Stant (Deva Travel
Client)
In September I needed to organise travel to Kiev in the Ukraine and
Deva Travel were recommended to me by a friend. As I was travelling
on my own I was unsure as to whether they would cater for my
individual needs or requests as it was not the normal
package/brochure holiday. I needn't have worried as the staff were
helpful, pleasant and professional, especially sales assistant
Caroline Jeacock who went out of her way to find the right flights,
hotel etc. that suited me. The trip was well organised and
everything went as planned, I was so impressed that I have booked
further trips with Deva Travel to Tel-Aviv and Istanbul. If you are
planning to travel, whatever your requirements, if you want it to
be hassle free then in my experience look no further than Deva
Travel
Mr Lawson (Deva Travel Client)
I would like to take this chance to thank you personally for the
work you put in on our case. It was only your very quick and
efficient action on that Saturday morning that enabled us to get
away on a replacement Etihad flight next day. As we witnessed there
were still hundreds of people in Sydney alone still trying to get a
flight to anywhere the following day. Additionally thanks for your
help in putting together our (finally) successful claim. Your work
is much appreciated by both Lynda and myself and we certainly will
( and indeed already have) sung the praises of Deva Travel to our
friends.
Ron and Lynda Sutton(Deva Travel
Clients)
We have used Deva Travel several times and each time I have been
impressed with the level of service. We usually have a good idea of
where we want to go and the hotels we want to stay in. In time we
have booked you have been able to put our ideas into a great
holiday. We have been impressed that you achieved a cost reduction
everytime by going to more than one company to compare prices. Your
admisitration system are efficient and trouble free. Our most
recent booking was made by Emma who worked really hard to get us
the dates, airlines, hotels and itinerary we wanted, in spite of us
chaging our dates at the last minute. Great Service all round
David Woods (Deva Travel Client)
