We are Deva Travel Limited of 55 Bridge Street, Chester, CH1 1PP
company registration number 1030986
trading as Deva Travel, ("we/us"). This privacy policy explains how
we may collect information from you via our website and how that
information may be used subsequently. The purpose of this document
is to inform you of the policies that have been put in place to
protect your interests in this respect. By browsing and using our
website you agree to this policy governing your use of the website.
If you do not accept this policy, you must not use our website.
This policy applies only to this website and not to other websites
to which we provide links. We also enter into agreements with
commercial partners whose websites may be co-branded or framed by
us and which you may visit directly through our website. These
websites are not subject to our privacy policy. You are advised to
read the privacy policy of such other websites. Deva Travel, its
employees, contractors, agents, and owners are not responsible for
the privacy policies or content of any websites which it may link
to. ABTA protection does not apply to any non-member ABTA websites
to which we link We may change our privacy policy from time to time
without notification and you should regularly review this policy
when you visit our site.
What are Cookies
Cookies are small text files sent to your computer's browser (eg
internet explorer / google chrome) where they stored on your
computer's hard disk. They are used to identify your computer and
do not store any personal details about you.
How Deva Travel uses Cookies
The information collected by cookies is not personally
identifiable, it includes general information about your computer
settings, your connection to the internet e.g. operating system and
platforms, IP address, your browsing patterns and timings of
browsing on our website and your geographical location.
Third Party Cookies
The third party cookies Deva Travel use are from Google
analytics and enable us to collect anonymous visitor information
such as number of site visits, page views and traffic from
marketing activity. The data stored in these cookies is only used
internally.
Information-handling
We will process all the data we collect and hold in accordance
with applicable law. As further explained in this policy statement,
we will ensure the quality and security of your data and we will
fully respect your rights, interests and fundamental freedoms with
regard to your data.
Legitimate Purposes
We will only collect, record, process and store data which is
needed to book your holiday and fulfil our contractual obligations
towards our clients, our partners, and agents; to ensure the
booking of your holiday, ancillary requirements or to comply with
legal requirements. We may disclose to any other company or
companies, and to third parties authorised by us, such information
as may be necessary to provide you with holiday and services you
have requested or for the purpose of verification of details
relating to your data held by us for legitimate purposes.
Collection of Information
In order to provide the product(s) that you want, we need to
know your requirements. We find these out by asking you, by reading
your comments and by looking at which are the most popular areas of
our site.
Collection of Personal Information
We will only collect personal information from you (such as
name, address, telephone number, email address, switch/delta
,credit card or banking information etc) which you have provided
voluntarily to us either by completing registration and booking
form or sending emails to us. Please do not submit your personal
data to us if you do not wish us to collect it. We will only use
this data for the purposes you have expressly authorised or as set
out in this privacy policy and will not pass it to third parties
without your consent. Please note that certain customs and
immigration authorities will require access to passenger
information by airlines.
We will hold your details on file and may, from time to time,
contact you either by brochure or direct mail with information on
products or services offered by companies within DEVA TRAVEL Ltd.
If you do not wish your information to be treated in this way,
please call 01244 348 822 and our team will remove you from our
mailing list. Alternatively, if you prefer to write to us, please
send a letter to Deva Travel, 55 Bridge Street, Chester, CH1
1PP.
Collection of Other Information
In addition to asking you to submit personal information, we may
collect information about you automatically when you visit the
site. The collection of information may involve the use of cookies
and web beacons. The information collected by cookies and web
beacons is not personally identifiable, it includes general
information about your computer settings, your connection to the
internet e.g. operating system and platforms, IP address, your
browsing patterns and timings of browsing on our website and your
geographical location.
Use of Your Information
You agree that we may obtain, hold, correlate, merge and use
your information (including personal information) for the purpose
of providing you with our holiday information and ancillary
services and for our internal business purposes.
Sharing Information
We may provide third parties, at our discretion, with certain
aggregate statistical data about your use of our websites, which
data may include demographic data such as age range and/or
geographic location of groups of user. It will not include
information that could personally identify you. We shall be
entitled to disclose to any other company or companies, or to third
parties authorised by us, such information as may be necessary to
provide your requirements and requests or for the purpose of
verification of details relating to any requests for information or
transactions on-line you may make with Deva Travel. We may supply
personal information to third parties to ensure the booking of your
holiday and ancillary services, your consent is required for this
purpose, and is consent is deemed to have been given by accepting
the Terms of Use of our website. We reserve the right to access and
to disclose personal information to comply with applicable laws and
lawful government requests or requests by applicable regulatory
bodies, to operate our systems properly or to protect either
ourselves or our other users.
Monitoring Procedure
We may monitor and keep records of email communications which
you send to us and other communications with you in accordance with
this policy.
Security of Information
We will employ effective procedures and safeguards to ensure
that the data we hold on you is adequate, relevant and not
excessive in relation to the purposes for which they were obtained,
as well as accurate and up-to-date. Where we become aware of any
inaccuracies in the data we hold, we will correct and, where
appropriate, delete incorrect data. Retention periods are in place
to ensure that data are only stored whilst they are required for
the purposes in question or to meet legal and regulatory
requirements. Where data are no longer required, we will ensure
that they are disposed off in a secure manner.
We will only provide access to data on you to those of our
employees, agents or partners, who need such access in order to
carry out any necessary processing. We have taken appropriate steps
to ensure the security of data, whether it is stored in computer
systems, paper files or other storage media. We expect the same
high standards of security and confidentiality of any agents or
sub-contractors we employ to process data for us. No data
transmission over the internet can be entirely secure, and
therefore we cannot guarantee the security of your personal
information and/or use of our sites. However we use our reasonable
endeavours to protect the security of your personal information
from unauthorised access or use. In addition to our safeguards your
personal information is protected in the UK by the Data Protection
Act. This provides that the information which we hold about you
should be processed fairly and lawfully and should be accurate,
relevant and not excessive. The information should, where
necessary, be kept up to date and not retained for longer than is
necessary. Please help us to keep your personal information
accurate by updating your registration details on the website. For
more information on the Data Protection Act and the Information
Commissioner please see www.dataprotection.gov.uk. We will maintain
records relating to your use of this web site for information and
transactional purposes on-line (including information about you
provided by yourself or by third parties). We shall be entitled to
process those data for the purpose of providing your requirements
,requests and to keep you informed of further products from us,
which may be of interest (unless you write to us asking us to
exclude you from such offers or alternatively telephone, fax or
e-mail us to that effect). (If you use more than one e-mail address
to communicate with us, please notify us of each e-mail account you
use.)
We will not send you e-mails that you do not want, but we cannot
guarantee that third parties to whom your details are sent will not
do so. If at any time you feel that we have not adhered to these
principles, please either notify us in writing or by telephone, fax
or e-mail and we will use all commercially reasonable efforts to
determine and correct the problem promptly. Deva Travel welcomes
your questions and comments about privacy.
Information to You
When we collect data from you, we will identify ourselves and
inform you of the purpose(s) for which we collect the data. If we
have obtained data on you other than directly from you, we will
inform you of this as soon as practicable after we have entered the
data in our files or computers (unless you were already aware of
the fact). We may also record or monitor telephone calls, without
notification, for staff training and quality control purposes.
Special Restrictions on the Use of Sensitive Data
When we do collect such data, it will be limited to data which
are:
- required to be kept by law
- clearly and strictly necessary to fulfil a contract between you
and us in order to book your holiday and make the necessary travel
arrangements.
Changing or Accessing Your Information
Should your personal information change (e.g. your postcode), or
if you wish to review or receive copies of the personal information
we hold about you, or have any other queries please contact:
DEVA TRAVEL, 55 Bridge Street, Chester, CH1 1PP
Tel: 01244 348 822 including full details of your request.
Your Rights
You have the right to require us to cease the communication of
advertising or marketing material to you, and we will ensure that
your request is complied with. This includes the right to withdraw
your consent to third-party direct-marketing use of your data, at
any time. You have the right to see all the data we hold on you.
Should you wish to have access to all or a particular part of your
data, please contact us at the address above. The information will
be forwarded to you within an appropriate period of time in
accordance with national legislation, but in any event no more than
40 days from the date of such request for access. Where any
discrepancies are discovered following your enquiry, we will take
immediate steps to validate and, where appropriate, correct our
records. We will confirm the actions taken in writing to you within
an appropriate period of time in accordance with national
legislation, but in any event no more than 40 days after receiving
your request to amend our records.
Copyright © 2011 Deva Travel
