PEACE OF MIND
Deva Travel is ATOL and ABTA protected, providing peace of mind
and full financial protection.
What is ATOL and what does it do for me?
ATOL is a financial protection scheme managed by the Civil
Aviation Authority ("CAA").
All travel companies selling air holiday packages and flights in
the UK are required by law to hold a licence called an Air Travel
Organiser's Licence ("ATOL"), which is granted after the company
has met the CAA's licensing requirements.
Each ATOL holder is issued with a unique ATOL number, which can
be checked on the ATOL website, and must contribute to a protection
fund called the Air Travel Trust(ATT).
In the event of an ATOL holder's failure, the ATOL Scheme
ensures customers who paid and contracted with the ATOL holder for
an air holiday package or a flight, do not lose the money paid over
or are not stranded abroad.
The ATOL Scheme does not cover bookings and payments made to
airlines, or to airline agents where airline tickets or a similar
airline booking confirmation has been issued.
What does AITO mean?
AITO represents some of Britain's best specialist tour
operators.
Members are independent companies, most of them owner-managed,
specialising in particular destinations or types of holidays.
The common aim of all AITO members is to provide the highest
level of customer satisfaction by concentrating on three main
pillars: Choice, Quality and Service, enshrine in the association's
Quality Charter.
Companies admitted to AITO are all vetted and fully bonded for
client's protection, in compliance with UK and European
regulations. They are also bound by AITO's own Code of Business
Practice.
Why are you an ABTA member?
ABTA (Association of British Travel Agents) and ABTA Members
help holidaymakers to get the most from their travel and assist
them when things do not go according to plan. We are obliged to
maintain a high standard of service to you by ABTA's Code of
Conduct. For further information about ABTA, the Code of Conduct
and the arbitration scheme available to you if you have a
complaint, contact ABTA Ltd, 30 Park Street, London SE1 9EQ,
Registered in England No. 551311 London or www.abta.com
